Help centre
How can we help?
Documentation for administrators and members of B2B organisations.
Getting started
Members and invitations
Branding
Analytics and exports
Billing
GDPR and compliance
Can't find your answer?
Our team replies within 24 business hours for B2B accounts.
8 articles available. Continuously updated.
FAQ
Frequently asked questions from users
The questions members and administrators ask us most often.
How can I quickly invite several members?
From /b2b/members, click 'Invite'. You can paste a list of emails (separated by commas, semicolons or line breaks) or import a CSV/TXT file. Up to 100 invitations per batch, with a detailed report (sent, already members, duplicates, errors).
What if a member doesn't receive their invitation email?
First check the spam folder. If the email hasn't arrived within 5 minutes, the admin can resend an invitation from the list of pending invitations on /b2b/members. The invitation link is valid for 14 days.
How do I customise the branding (logo and colour) on generated PDFs?
From /b2b/settings, the admin can upload a logo (PNG/JPEG/WebP, max 512 KB) and choose a primary colour in hex (#rrggbb). The colour applies to the header of generated PDFs and to the accents of the member space.
Can a member access all features or only some of them?
All members have access to every CVpass feature: CV analysis, cover letter, AI interview coach (preparation mode and voice simulation), LinkedIn optimiser, application tracker. The member/admin distinction concerns managing the organisation (inviting, branding, billing), not product usage.
How do I handle the end of a contract or a cancellation?
From /b2b/billing, the admin can open the Stripe portal ('Manage my billing' button) to cancel the subscription. Cancellation takes effect at the end of the current period. Data is anonymised within 30 days after the contract ends.